Customer Support
Emotional Intelligence for Support Professionals
Develop the emotional intelligence skills that create exceptional customer connections.
50 minutes
intermediate
3 modules
About This Course
Develop the emotional intelligence skills that differentiate good support from exceptional support. Learn to understand and manage your own emotions, build authentic connections with customers, and maintain resilience through challenging interactions.
What You'll Learn
- Explain the five components of emotional intelligence in support contexts
- Apply self-regulation techniques to manage emotional triggers
- Demonstrate authentic empathy that builds customer trust
- Build resilience practices to prevent burnout
Course Content
1
Understanding Emotional Intelligence in Support
The 5 EI components, self-assessment, why emotional intelligence matters in support
2
Self-Regulation and Resilience
Emotional triggers, regulation techniques, stress management, burnout prevention
3
Advanced Empathy and Authentic Connection
Empathy vs sympathy, reading emotional subtext, building authentic rapport
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This course includes:
- 50 minutes of content
- 3 modules
- Certificate upon completion
- Full lifetime access