Customer Support
Support Leadership & Strategy
Transition to leadership and develop strategic support management skills.
advanced
3 modules
About This Course
Prepare for support leadership roles with essential management skills. Learn to transition from individual contributor to leader, manage team performance, and think strategically about support operations and customer success.
What You'll Learn
- Navigate the transition from agent to support leader
- Coach and mentor team members effectively
- Manage team performance and handle underperformance
- Develop strategic operations and support culture
Course Content
1
Transitioning to Leadership
Moving to lead, coaching skills, mentoring, leading former peers
2
Team Performance Management
KPIs, feedback, handling underperformance, recognition
3
Strategic Operations
Strategic thinking, customer success, building support culture
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This course includes:
- 3 modules
- Certificate upon completion
- Full lifetime access