Customer Support
Support Technology & AI Tools
Leverage modern support technology and AI-powered tools effectively.
45 minutes
intermediate
3 modules
About This Course
Maximize your effectiveness with advanced support technology. Master CRM automations, understand AI-powered agent assist tools, and use analytics to drive continuous improvement in your support performance.
What You'll Learn
- Configure advanced CRM features and automations
- Use AI agent assist tools to enhance productivity
- Interpret analytics dashboards for performance insights
- Integrate support tools for efficient workflows
Course Content
1
Advanced CRM Features
Workflows, automations, ticket routing, macros and templates
2
AI Agent Assist Tools
AI suggestions, sentiment analysis, chatbots, knowledge base AI
3
Analytics & Performance
Dashboard reading, KPI tracking, data-driven optimization
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This course includes:
- 45 minutes of content
- 3 modules
- Certificate upon completion
- Full lifetime access