Conflict Resolution
Active Listening Mastery
Master the six components of active listening to transform your communication.
beginner
3 modules
About This Course
Learn the foundational skill that underpins all conflict resolution: active listening. This course covers the CCL model's six components, common listening barriers, reframing techniques, and non-verbal cue recognition.
What You'll Learn
- Apply the six components of active listening (CCL model)
- Recognize and eliminate listening barriers
- Use reframing techniques to clarify understanding
- Read non-verbal cues in communication
Course Content
1
The Listening Gap
Listening vs. waiting to talk - radio receiver metaphor. Poor vs. active listening behaviors.
2
The Six Components
Attention, Withholding Judgment, Reflecting, Clarifying, Summarizing, Sharing. Key phrases for each.
3
Advanced Techniques
Different reframing approaches, defensive vs. open responses, listening scenario practice.
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This course includes:
- 3 modules
- Certificate upon completion
- Full lifetime access