Customer Support
Customer Support Fundamentals
Build a strong foundation in customer support principles and practices.
45 minutes
beginner
3 modules
About This Course
Begin your customer support journey with essential skills and knowledge. Learn the core principles of excellent support, master communication fundamentals, and understand the tools and metrics that drive success in support roles.
What You'll Learn
- Explain the role and impact of customer support in business success
- Apply core principles of customer-first service
- Demonstrate effective communication across channels
- Navigate CRM systems and understand key support metrics
Course Content
1
The Role of Customer Support
Support role, core principles, career paths, customer-first mindset
2
Communication Essentials
Active listening, communication fundamentals, email/chat/phone basics
3
Tools & Metrics
CRM/ticketing basics, documentation, CSAT, FRT, NPS metrics
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This course includes:
- 45 minutes of content
- 3 modules
- Certificate upon completion
- Full lifetime access