Customer Support
Learning and Development in Customer Support
Build and manage effective training programs for support teams.
advanced
1 modules
About This Course
Explore strategies for creating impactful learning and development programs within customer support organizations. Cover onboarding design, ongoing skill development, knowledge management, coaching frameworks, and measuring training effectiveness.
What You'll Learn
- Design effective onboarding programs for new support agents
- Build ongoing training curricula that address skill gaps
- Implement coaching and mentorship frameworks for support teams
- Measure and communicate the ROI of L&D initiatives
Course Content
1
Learning and Development in Customer Support
Onboarding design, skill development, coaching frameworks, training ROI
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This course includes:
- 1 modules
- Certificate upon completion
- Full lifetime access