Customer Support
Multi-Channel Support Mastery
Excel at delivering support across email, chat, phone, and social media.
45 minutes
beginner
3 modules
About This Course
Master the art of providing consistent, excellent support across all communication channels. Learn channel-specific techniques, manage multiple conversations, and create seamless omnichannel customer experiences.
What You'll Learn
- Write professional
- effective support emails
- Handle live chat and phone conversations confidently
- Manage social media support interactions appropriately
- Create consistent experiences across all channels
Course Content
1
Email Excellence
Professional writing, templates, managing volume, personalization
2
Live Chat & Phone Support
Real-time support, managing multiple conversations, phone etiquette
3
Social Media & Omnichannel
Social support, omnichannel integration, channel selection
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This course includes:
- 45 minutes of content
- 3 modules
- Certificate upon completion
- Full lifetime access