Foundations of Workplace Conflict
Understand workplace conflict types, sources, and early warning signs.
About This Course
This foundational course provides a comprehensive understanding of workplace conflict - distinguishing healthy debate from destructive conflict, identifying common sources and triggers, and recognizing early warning signs before situations escalate.
What You'll Learn
- Distinguish between healthy and unhealthy workplace conflict
- Identify the five common sources of workplace conflict
- Recognize early warning signs of escalating conflict
- Apply the conflict continuum model to assess situations
Course Content
Understanding Conflict
Conflict as weather - natural, sometimes stormy, navigable. Healthy vs. unhealthy conflict characteristics.
Sources & Triggers
The iceberg model - visible behavior vs. hidden causes. Five conflict sources: values, communication, workload, personality, structural.
Early Detection & Assessment
Timeline showing conflict escalation stages, warning signs vocabulary, scenario-based assessment.
Don't have an account? Sign up
This course includes:
- 3 modules
- Certificate upon completion
- Full lifetime access