Workplace Mediation Essentials
Learn to facilitate resolution between conflicting parties as a neutral third party.
About This Course
Develop essential mediation skills for HR professionals and senior managers. Master the five-stage mediation process, maintain neutrality while facilitating resolution, navigate power imbalances, and document outcomes effectively.
What You'll Learn
- Apply the five-stage mediation process
- Maintain neutrality while facilitating resolution
- Navigate power imbalances in mediation sessions
- Document outcomes and follow-up effectively
Course Content
The Mediator's Mindset
Bridge builder, not judge - facilitator role clarity. Mediator vs. arbitrator vs. manager roles.
The Five-Stage Process
Opening, Storytelling, Problem-Solving, Agreement, Closure. Techniques for each stage. Managing power dynamics.
Practical Application
Peer, manager-report, cross-department conflict scenarios. Key mediation phrases. Case study analysis.
Don't have an account? Sign up
This course includes:
- 3 modules
- Certificate upon completion
- Full lifetime access